Policies
Before making a reservation or purchase, please take a moment to review our policies and guidelines. Understanding these details will help ensure a smooth and enjoyable experience during your stay with us.
Check-In/Check-Out
- Check-in: Begins at 3:00 on your check-in date.
- Check-out: By 11:00 AM on your check-out date.
- If you need to request for an early check-in or late check-out, simply reply to your pre-arrival SMS that we sent you or ask one of our team members in the lobby. Please note that this is subject to availability.
- Your luggage can be stored before your check-in or after your check-out.
Check In
- A valid credit card will be required upon check-in.
- A pre-authorization hold of $50.00 is taken at the time of check-in to guarantee any incidental charges.
- This pre-authorization hold will be released upon check-out as a reversal (i.e. will not appear as a refund), and it may take up to 3-10 business days for the hold to disappear from your bank account/ bank statement, depending on your financial institution
Front Desk Hours
- Our regular front desk hours are 08:00 AM to 10:00 PM (please note if there are any seasonal closures, or if hours vary based on high vs. low season throughout the year).
- If you will be arriving after hours, please contact us as early as possible via text at 1-877-644-0969 or email at mark@taosmotorlodge.com, with a minimum of 24 hours notice so we can provide you with instructions for arrival.
Misc
- A crib can be supplied. Please reach out ahead of time to confirm if there will be one available during your stay.
- The hotel is wheelchair accessible.
- Free Wi-Fi is available in our public areas and guest rooms.
- Parking is available on site.
- Pets are allowed with a $50.00 non-refundable fee per pet.
Cancellation Policy
- For detailed information about our cancellation policy, please refer to your booking confirmation email or the cancellation policy provided at the time of your reservation.
- The specific cancellation policy can vary depending on whether you have booked directly on our hotel website, or on an Online Travel Agency website (e.g. Booking.com, Expedia, etc.).
- If you should need to modify or cancel an existing reservation, please refer to the “Reservations“ section of the FAQ.